{"id":7670,"date":"2017-10-12T14:51:34","date_gmt":"2017-10-12T14:51:34","guid":{"rendered":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/?post_type=ht_kb&#038;p=7670"},"modified":"2017-10-12T14:53:08","modified_gmt":"2017-10-12T14:53:08","slug":"analizy-dla-modulu-crm","status":"publish","type":"ht_kb","link":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/dokumentacja\/analizy-dla-modulu-crm\/","title":{"rendered":"Analizy dla modu\u0142u CRM"},"content":{"rendered":"<h2><strong>Analiza czasu\/ koszt\u00f3w kontaktu wg kontrahent\u00f3w<\/strong><\/h2>\n<p>Analiza czasu kontaktu wg kontrahent\u00f3w dostarcza informacji o\u00a0\u0142\u0105cznym czasie kontakt\u00f3w\/ zada\u0144 dotycz\u0105cych poszczeg\u00f3lnych kontrahent\u00f3w. Dodatkowo podaj\u0105c stawk\u0119 obowi\u0105zuj\u0105c\u0105 dla pracy operatora (opiekuna) mo\u017cna ustali\u0107 koszt, jaki ponios\u0142a firma w\u00a0zwi\u0105zku z\u00a0obs\u0142ug\u0105 klient\u00f3w.<\/p>\n<p>Dla wykresu mo\u017cna ustali\u0107 nast\u0119puj\u0105ce parametry:<\/p>\n<p><strong>Poka\u017c pierwszych<\/strong> &#8211; w\u00a0analizie zostanie uwzgl\u0119dnionych n kontrahent\u00f3w, dla kt\u00f3rych ilo\u015b\u0107 po\u015bwi\u0119conego im czasu\/ koszt b\u0119dzie najwi\u0119kszy.<\/p>\n<p><strong>Data od\u2026 do\u2026<\/strong> &#8211; ustalony zakres dat dotyczy daty rozpocz\u0119cia zadeklarowanej na formularzu<\/p>\n<p><strong>Koszt<\/strong> \u2013 zaznaczenie parametru umo\u017cliwia zadeklarowanie kosztu 1 godz. pracy operatora pracuj\u0105cego w\u00a0module <em>Comarch ERP Optima CRM.<\/em> Wtedy otrzymane wyniki przedstawiaj\u0105 koszt zwi\u0105zany z\u00a0obs\u0142ug\u0105 poszczeg\u00f3lnych klient\u00f3w.\u00a0<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#009de0\"><\/i> je\u015bli parametr jest zaznaczony \u2013 otrzymany wynik przedstawia koszt (w PLN) obs\u0142ugi klienta,<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#009de0\"><\/i> je\u015bli parametr nie jest zaznaczony \u2013 wykres przedstawia czas po\u015bwi\u0119cony poszczeg\u00f3lnym klientom\u00a0 <\/div><\/li>\n<\/ul>\n<section class=\"msp-alert-box msp-alert-warning\"><div class=\"msp-alert-icon\"><svg width=\"16\" height=\"16\" class=\"kb-icon kb-icon--warn\" aria-hidden=\"true\" focusable=\"false\" viewBox=\"0 0 32 32\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n    <g id=\"[AP]-Iconography\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n        <g id=\"Iconography_sortowanie-po-kategorii\" transform=\"translate(-552.000000, -10695.000000)\" fill=\"currentColor\">\r\n            <g id=\"Group-8\" transform=\"translate(286.000000, 548.000000)\">\r\n                <g id=\"Iconography-Card-\" transform=\"translate(218.000000, 10107.000000)\">\r\n                    <g id=\"0-Icons\/-24-\/-Status-\/-Alert-\/-Outline\" transform=\"translate(48.000000, 40.000000)\">\r\n                        <path d=\"M16.0008333,3.91866667 C16.3568333,3.91866667 16.6875,4.10933333 16.8661667,4.41866667 L29.6608333,26.5813333 C29.8408333,26.8906667 29.8408333,27.272 29.6608333,27.5813333 C29.4821667,27.8906667 29.1528333,28.0813333 28.7955,28.0813333 L3.2035,28.0813333 C2.8475,28.0813333 2.51683333,27.8906667 2.33816667,27.5813333 C2.1595,27.272 2.1595,26.8906667 2.33816667,26.5813333 L15.1328333,4.41866667 C15.3128333,4.10933333 15.6421667,3.91866667 16.0008333,3.91866667 Z M16.0008333,6.91866667 L4.93683333,26.0813333 L27.0635,26.0813333 L16.0008333,6.91866667 Z M15.9993667,21.9445333 C16.7353667,21.9445333 17.3327,22.5418667 17.3327,23.2778667 C17.3327,24.0138667 16.7353667,24.6112 15.9993667,24.6112 C15.2647,24.6112 14.6660333,24.0138667 14.6660333,23.2778667 C14.6660333,22.5418667 15.2647,21.9445333 15.9993667,21.9445333 Z M15.9997667,11.762 C16.7344333,11.762 17.3171,12.3833333 17.2704333,13.118 L16.9464333,19.0366667 C16.9161303,19.4984848 16.566268,19.8666391 16.1212392,19.9297596 L15.9851,19.9393333 C15.4744333,19.9393333 15.0544333,19.542 15.0224333,19.0326667 L14.7291,13.1113333 C14.6851,12.3793333 15.2664333,11.762 15.9997667,11.762 Z\" id=\"Color\"><\/path>\r\n                    <\/g>\r\n                <\/g>\r\n            <\/g>\r\n        <\/g>\r\n    <\/g>\r\n<\/svg><\/div><div class=\"msp-alert-body\"><div class=\"msp-alert-title\">Uwaga<\/div><div class=\"msp-alert-content\">Na zak\u0142adce <strong>[Dane serii wykresu]<\/strong> czas wyliczony jest w\u00a0minutach.<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Analiza czasu\/ koszt\u00f3w kontaktu wg kontrahent\u00f3w Analiza czasu kontaktu wg kontrahent\u00f3w dostarcza informacji o\u00a0\u0142\u0105cznym czasie kontakt\u00f3w\/ zada\u0144 dotycz\u0105cych poszczeg\u00f3lnych kontrahent\u00f3w. Dodatkowo podaj\u0105c stawk\u0119 obowi\u0105zuj\u0105c\u0105 dla pracy operatora (opiekuna) mo\u017cna ustali\u0107 koszt, jaki ponios\u0142a firma w\u00a0zwi\u0105zku z\u00a0obs\u0142ug\u0105 klient\u00f3w. Dla wykresu mo\u017cna ustali\u0107 nast\u0119puj\u0105ce parametry: Poka\u017c pierwszych &#8211; w\u00a0analizie zostanie uwzgl\u0119dnionych n kontrahent\u00f3w, dla kt\u00f3rych ilo\u015b\u0107 po\u015bwi\u0119conego [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_ht_kb_usefulness":0,"_ht_kb_post_views_count":1833,"_ht_kb_article_order":0,"_ht_kb_reading_time":1,"footnotes":""},"ht_kb_category":[137],"ht_kb_tag":[],"class_list":["post-7670","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-analizy"],"_links":{"self":[{"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb\/7670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/comments?post=7670"}],"version-history":[{"count":3,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb\/7670\/revisions"}],"predecessor-version":[{"id":7673,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb\/7670\/revisions\/7673"}],"wp:attachment":[{"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/media?parent=7670"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb_category?post=7670"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/pomoc.comarch.pl\/optima\/pl\/2027\/wp-json\/wp\/v2\/ht_kb_tag?post=7670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}